Last Friday our team spent valuable time out of the office, away from the day-to-day, to talk about storytelling.
I’ll freely admit that come the end of most weeks, I feel knackered more than anything else. But on Friday I felt inspired – to see what we’d planned for a few weeks come to life, and the appetite our people have for using storytelling more in our communications, internal and external.
We talked a lot about the principles of storytelling – and you can read chapter and verse about them elsewhere. The line that will stay with me the longest from our work on Friday is this: “Make me care.” It’s from Andrew Stanton’s excellent TED talk on storytelling – and if you haven’t seen it, I recommend you take 20 minutes of your time, because it’s worth every second. (But maybe not if you’re Scottish and your name’s McGregor…)
How much do your employees care about what they read or watch at work? Internal communications has to fight tooth and nail for their attention – so when you catch it, are you doing enough to keep it? I’ve long believed that the internal materials we produce compete most with what people read or watch in the outside world. So what can we learn from the papers, books and magazines on the news stand, the films we watch or the writing on the web? What is it that they do well, better or best?
I believe good storytelling is part of the answer. And there are opportunities in every organisation to find good stories. Inspirational leaders, great managers, passionate people on the front line, things that go right, things that go wrong. The challenge for communicators is to find the best way and moment to tell them. And in our organisation, there’s no doubt we can do more of it.
The other thing that will stay with me from Friday’s session is this: it isn’t easy. In a lot of cases, it requires courage and a cultural shift for some people to open up in the way you want. It’s one thing to say it’s time to take a different approach but another to actually do it. But when trust in organisations, industries and leaders is under more scrutiny, surely now’s the time to act.
We’ve set ourselves a few simple goals. We’re going to keep sharing great examples of storytelling as inspiration. We started our away day with these and it really set the tone. And we’re going to start, without fanfare, applying what we learned to what we can control – like using less jargon and reviewing our work against some simple guidelines that we’ll build from our discussion. It’s important to turn words into deeds.
So lots more to do, but the best thing is that we’re under way – and no-one needs to make our team care. They do. The prologue’s written and chapter one’s about to begin.